During the pandemic, Zappos once again shot to the top of the customer experience (CX) leaderboard. Instead of pulling back on its historic support amid dropping sales, the company doubled down on its customer commitment. Zappos representatives were encouraged to chat with buyers as if they were …
Author: John Hall
* This article was originally published here
How To Grow Your Business By Doing More — Not Less — For Your Customers
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October 08, 2023
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